We sincerely thank you for choosing us to start and maintain your locs. To continue to provide exceptional service, we ask that you kindly read and comply with the guidelines and policy below. We take confirming an appointment as your acceptance of this policy.

 

Consultation​

• Paid consultation is mandatory for all new clients.

• Consultation can be In person or Virtual. For a virtual appointment, kindly indicate this in the notes that you will prefer a virtual appointment and include picture/video of your hair as well where possible.

• For Starter Locs, hair must be in its natural state, free of any product, and out of any previous style.

• We provide a detailed service description during consultation for each service.

• While a cost estimate is usually provided at the point of consultation; if the appointment is virtual; the final cost will be determined when we are able to physically assess the length, density, the extent of work to be done (e.g., if repair is required, a different technique is to be used, etc.) and the processing time.

 

Confirmation of appointment

• You are required to provide a valid credit/debit card to confirm your appointment.

• Your card will be charged 30% of the total service cost at the time of confirmation.

• Your appointment is confirmed and will proceed as scheduled only when you receive a confirmation mail or/and text.

• Kindly bear in mind that we work as a team and as such a stylist other than the stylist automatically booked and/or more than one stylist might attend to you during your appointment.

 

Preparation for your appointment

• All our loc maintenance services are inclusive of a wash. 

• If you will prefer to wash your hair at home, we will give you a $10 discount on your service however kindly ensure that your hair and scalp is thoroughly  washed not more than 24 hrs before your appointment. 

 

Cancellation, appointment modification and returning client

• Our availability is extremely limited so we appeal that if you need to cancel or reschedule your appointment, you inform us as soon as you can (no later than 48 hours prior to the appointment) to enable us schedule other clients where possible; your deposit can be reapplied to only 1(One) rescheduling subject to the our availability.

• Appointments cancelled between 48 to 24 hours prior to the time will lose their deposits.

• Appointments cancelled less than 24 hours prior to the time is seen as No-Show and will be charged 60% of the scheduled service cost.

• You will be deemed a returning client if your locs have not been maintained at our salon in over three (3) months and will be required to pay a loc repair fee; this is in addition to your original bill.

• While we understand that unforeseen events might occur, it is necessary that lost time is made up for to ensure that we can continue to serve you. This policy will apply to all cancellations and rescheduling with no exceptions.

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Payments

• Accepted payment methods are Electronic Funds transfers (Via Interac) and Credit/Debit Card on file. Please note that we do not accept cash payments.

• All services are quoted at starting price, only. Please reconfirm your final price before the service starts.

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Deposits

• A non-refundable and non-transferable 30% deposit is required to confirm appointments that exceed $500. Please ensure that you can commit to the scheduled date prior to confirmation as this deposit is not refundable or transferable even if you reschedule or cancel on time.

• A non-refundable deposit of 30% of service cost is required for all other services. Kindly note that this deposit is only transferable one time to another appointment and rescheduling is subject to availability.

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Late Arrival

• If you are running late kindly notify us via phone call or text message.

• If you arrive more than 15 minutes late, you will be charged after the first 15 minutes at $1 per minute; up to a maximum of $20 (20 minutes).

• Note that any lateness exceeding 35 minutes will be rescheduled and charged as no show if we have another client scheduled after you.

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Refunds

• Your satisfaction is our priority however refunds are unavailable on services rendered. We make best efforts to manage expectations prior to rendering any service. However, if you find issues with the results of your service, please inform us within 3 days after service is completed and allow us the opportunity to remedy the situation.

• We do not offer refunds or exchanges for products sold.

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Safety and Precautions​

• Kindly come alone as we do not accommodate guests that we aren’t providing service to.

Service Refusal

• We maintain the right to refuse service to clients that do not comply with our salon policies, or demonstrates inappropriate behaviour to any member of our team.

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Parking

• Paid Parking is available on the street right outside our building and there is a No Frill’s parking opposite our salon, please bear in mind however that we have no right of usage of this parking.

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Photography/Videography Consent

• We take images and videos of our work to share with other clients online or keep for our records. We assume consent to photograph you upon confirmation of your appointment. However, If for any reason you do not want to be photographed please notify us when you make your appointment, or upon arrival for your appointment so we can accommodate your request.

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Thank you again for choosing us; We are delighted to serve you.

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Love,

Locs by Jiji Team

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